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Guest /u/QCHICK

Does Nintendo offer refunds for eShop purchases in Europe?

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Guest /u/QCHICK

So yesterday I got myself Rocket League from the eShop. And while it's fun and all I kinda wish I had chosen another game I also wanted, since I got RL mainly for playing it in handheld mode but it isn't really what I was hoping for.


I read somewhere that there's no way to get refund games in the eShop. But in my receipt I got sent on my email address there's something like this:


■Instructions for Right to Cancel (of a transaction in Nintendo Shopping Services)


You have the right to cancel this contract within 14 days without giving any reason.


The cancellation period will expire after 14 days from the day of the conclusion of the contract.


To exercise the right to cancel, you must inform us (Nintendo of Europe GmbH, Herriotstrasse 4, 60528 Frankfurt am Main, Germany, fax number: +49 69 667747 95412, telephone number: for the UK and Ireland: +44 345 60 50 247 / for other EU countries and South Africa: +49 69 667747 5412, email: for the UK and Ireland:
/ for other EU countries and South Africa:
) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model cancellation form, but it is not obligatory.


To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


Effects of cancellation


If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).


We will make the reimbursement without undue delay and not later than 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as result of the reimbursement.


If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.



■The cancellation right expires earlier in respect of the contracts listed below:


  • contracts for the supply of digital content: where we supply digital content not on a tangible medium, the cancellation right expires if we have begun our supply of the digital content after you have expressly consented that we can begin the supply before the cancellation period ends, and you have acknowledged that you lose your right to cancel the contract in this circumstance;



  • service contracts: the cancellation right expires earlier if the service has been fully performed by us, the performance of the service began with your prior express consent, and you acknowledged that you lose your right of cancellation once the contract has been fully performed.



■Model Cancellation Form


(If you want to cancel the contract please complete and return this form.)



I/We ( * ) hereby give notice that I/we ( * ) cancel my/our ( * ) contract of sale of the following goods( * )/for the provision of the following service ( * ):


  • Ordered on( * )/received on ( * );



  • Name of consumer(s);



  • Address of consumer(s);



  • Signature of consumer(s) (only if this form is notified on paper),



  • Date:



( * ) Delete as appropriate.



You have consented to Nintendo beginning with its performance immediately before the cancellation period ended, and acknowledged that your statutory right to cancel would be lost at that point.
Device information


So is a refund possible? English isn't my main language so I only partially understand this. The cancellation form also seems confusing to me. Can someone confirm this is possible or further explain this?


EDIT: Sorry for the weird formatting, posting this on mobile. Will fix this when I'm home.


submitted by /u/QCHICK

[link] [....]



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Did you get the refund?
Curious to find this out also. I sincerely doubt it though.

I do hope Nintendo implements a system like on androids Google play store where you can just tap a button and get an instant refund on the app page if you don't like it after trying.

Sent from my SM-N950F using Nintendo Switch Forum - Nintendo Radar mobile app

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